Learn to lead with the skills and knowledge necessary to navigate and thrive in diverse cultural environments. Thunderbird School of Global Management’s Communication Dynamics: Mastering Cross-Cultural Interactions program will enhance emerging leader’s emotional intelligence, leadership skills, and global networking opportunities, preparing individuals for effective engagement in international settings. Participants will explore key concepts of cultural awareness, communication styles, empathy, and adaptability, and strengthen conflict-resolution abilities. It's an ideal opportunity for professionals seeking to improve their cross-cultural competencies and achieve success in the global marketplace.

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Registration Information

Certificate Location Date Delivery type Cost Register
Communication Dynamics: Mastering Cross-Cultural Interactions Phoenix, Arizona April 3-4, 2025 In-Person, Online $1,500 Register

Key Benefits

  • Enhance your  understanding of diverse cultures
  • Improve communication skills in international settings
  • Gain emotional intelligence, particularly in multicultural contexts
  • Enhance your ability to resolve cross-cultural conflicts
  • Gain opportunities to network with professionals globally
  • Develop leadership skills for global environments
  • Personal and professional growth
  • Be prepared for effective engagement in global marketplaces

Who Should Attend?

  • Global or multicultural organization professionals
  • Human Resources managers and executives
  • International business managers
  • Expatriates
  • Diplomats and government officials
  • Educators and academic researchers in international studies
  • Customer service professionals with international clients
  • NGO workers
  • Leaders who work in diverse teams
  • Those concerned with improving personal and/or organizational performance across sectors
  • Those needing to connect with customers or stakeholders


The program will use presentations, small group discussions, case study analysis, personal reflection and action planning, role-playing, and simulations to cover the following topics:

  • Cultural Awareness and Sensitivity: Develop an understanding of different cultures and their impact on communication.
  • Verbal and Non-Verbal Communication Across Cultures: Examine how different cultural backgrounds influence communication styles.
  • Negotiation and Conflict Resolution in Multicultural Settings: Learn strategies for effective negotiation and resolving conflicts across cultures.
  • Cultural Dimensions and Frameworks: Understand theories 
  • Adapting Communication Styles to Different Cultural Contexts: Learn techniques for modifying communication based on cultural needs.
  • Impact of Culture on Business Practices: Explore how cultural norms affect global business operations.
  • Building and Leading Diverse Teams: Strategize for creating and managing multicultural teams
  • Leveraging Cultural Diversity for Organizational Success: Utilize the strengths of diverse cultural perspectives to enhance business outcomes.


Thunderbird Clinical Associate Professor Denis LeClerc

Denis Leclerc

Clinical Professor of Cross-Cultural Communication and Global Negotiations

Why Thunderbird for Executive Education?

Thunderbird empowers global professionals to shape the changing landscapes impacting their enterprises by expanding and updating their future-ready skills and connecting them to a diverse network of global experts.

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